Refund policy

30-day money-back guarantee If you're not happy with Kaelora, email [sales@trykaelora.com] within 30 days of delivery with your order number, and we'll refund your purchase to your original payment method.

 You don't need to send the product back . We'll refund you within 5 business days of receiving it. Return shipping is paid by the customer unless the item arrived damaged.

Damaged or wrong items If your order arrives damaged or incorrect, email us a photo within 7 days of delivery and we'll send a replacement at no cost.

Refund timing Refunds are issued within 3 business days of approval. Your bank may take 5–10 business days to show it.

Limit The guarantee covers one order per customer.